Privacy Policy for Online Services and In-Store Operations
The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data refers to any data by which you can be personally identified. Detailed information on data protection can be found in this privacy policy.
Privacy Policy for Internet
We protect your privacy and personal data. Processing of personal data of our users is limited to the information required to provide a functional website and our content and services. We collect, process, and use your personal data in accordance with this privacy policy and applicable data protection regulations, in particular the Swiss Data Protection Act (DSG). This privacy policy outlines which personal data we collect, process, and use. Please read the following carefully.
Controller
Drogerie Moll AG in 6312 Steinhausen, including the branch in 6280 Hochdorf, and HL-Drogerie AG in 6300 Zug (hereinafter: “We”) operate the websites drogeriemoll.ch, apothekemoll.ch and datumplus.ch and are responsible for the personal data of the users (hereinafter: “You”) under the DSG.
Description and Scope of Data Processing
Personal data under this privacy policy includes all information relating to an identified or identifiable natural person (hereinafter “data subject”). This includes, in particular, your name, email address, and postal address. When arranging services, depending on the type and billing, further data may be collected, e.g. gender, telephone number, date of birth, health insurance details, and insurance number.
Personal data also includes information about your use of our website. In this context, we collect personal data such as visit details, data transfer volume, origin of access, and other connection data. This is usually done via log files and cookies. More details on log files and cookies follow below.
Your personal data will only be stored for the duration of the business relationship or for secure delivery of services. For certain services, we also transfer your data into our internal system. In such cases, we store the data according to Swiss law and KVG for at least 10 years. If we collect your IP address, it will only be stored for the duration of your usage and then deleted or anonymized within 14 days.
Purpose of Use
We use your personal data for the following purposes:
To fulfil your requested inquiries, services, or deliveries and, if applicable, to bill health insurance companies
To ensure that you receive a confirmation by email or SMS for reservations
To send test results if requested
To follow up in case of questions or changes to reservations or services
To ensure our website is presented to you as effectively and engagingly as possible
To send our newsletter if requested
After being redirected to the online shop apothekedrogerie.ch, the privacy policy of apothekedrogerie.ch applies. For the reservation platform datumplus.ch, its privacy policy applies.
Principles of Data Processing
In data processing, we follow principles of legality, proportionality, purpose limitation, transparency – especially compliance with information obligations – and data security.
Information about Your Computer and Cookies
Each time you access our website, we collect the following information: your IP address, browser request, and timestamp. We also record the status and data volume of the request. Additionally, we collect product and version info of your browser and OS, as well as the referring website. Your IP address is deleted or anonymized within 14 days after use. We use this data to operate and maintain our website, detect errors, monitor usage load, and optimize content or structure.
Cookies help make your visit to our website easier, more enjoyable, and more meaningful. Cookies are information files that your browser stores when visiting our site.
We use cookies, for example, to temporarily save your form inputs so you don’t have to re-enter information on other pages. They can also keep you logged in as a registered user across pages.
If you do not want to accept browser cookies, you can set your browser to reject them. Please note that this may limit or prevent your use of the website. If you only want to refuse third-party cookies, please use your browser setting “Block third-party cookies.”
Data Security
All information you provide is stored on servers located in Switzerland. We protect our website and systems with technical and organizational measures against loss, destruction, unauthorized access, alteration, or dissemination. In particular, your personal data is encrypted during transmission using SSL or TLS. Please note that data transmission over the internet (e.g. via email) may have security vulnerabilities. Complete protection from third-party access is not possible.
No Disclosure of Your Personal Data
We do not share your personal data with third parties unless you consent or we are legally permitted or obliged to do so, e.g. for law enforcement, public safety, or intellectual property rights enforcement. For services billed via health insurance, we transmit your name, gender, birth date, address, insurance number, and provided services/products to your insurer via secure connection and store them internally according to legal requirements.
Changes to this Privacy Policy
We reserve the right to amend this privacy policy at any time with future effect. The current version is available on our website. Please visit regularly to stay informed about the applicable privacy policy.
Your Rights
You have the right to request information about your processed personal data. In particular, you may inquire about the data itself, the processing purpose, and retention period. You also have the right to withdraw any given consent for data usage at any time.
You can exercise your rights during our office hours via email (infodrogeriemollch), phone +41 41 741 70 00, or by visiting our stores in person.
If you believe our data processing contradicts applicable data protection laws, you may file a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).
Social Media
Facebook
Our website integrates elements of Facebook, provided by Meta Platforms Ireland Limited. Data may be transferred to the USA and other third countries.
If the social media element is active, a direct connection is established between your device and Facebook's servers, allowing Facebook to identify your IP address visiting this site. If you click the Facebook “Like” button while logged in, the content may be linked to your profile. We, as the site operator, do not receive the contents of the data transmitted nor its usage by Facebook. Further details are in Facebook’s privacy policy: https://de-de.facebook.com/privacy/explanation.
With your consent, use of this service is based on the DSG. You may withdraw consent at any time. Without consent, usage is based on our legitimate interest in visibility on social media.
If personal data is captured and forwarded to Facebook via this tool, we and Meta Platforms Ireland Limited are jointly responsible (Art. 26 GDPR) for data collection and forwarding. Facebook alone is responsible for subsequent processing. Our obligations are governed by a joint controller agreement: https://www.facebook.com/legal/controller_addendum. We are responsible for providing privacy info and secure implementation of the Facebook plugin; Facebook is responsible for data security. You can assert rights relating to Facebook-processed data directly with Facebook. If exercised with us, we will forward the request.
